Direct atelier desk

Attentive care for heirloom pieces

Whether adjusting necklace lengths, coordinating insured overseas transit, or reserving a private video appointment to examine metal weight and drape, our studio responds within one business day.

Client guidance

Transit and care standards

Every Dokra artifact travels in protective custom wood framing with recorded transit tracking and documented metallurgical provenance.

Insured transit
Exchange protocol
Studio restoration

Tracked courier dispatch

Safe transit returns

Artisan patina repairs

Parcels depart our regional foundry hub under sealed tamper-evident wraps. We monitor custom duties clearance and provide direct carrier tracking codes upon handover.

Should dimensions feel misaligned with your collarbone or silhouette, we arrange reverse courier pickups for unworn designs within two weeks of receipt.

Lost-wax castings outlive generations. We re-string weathered cords, re-seat loose bell metal links, and revive antique patinas across our archive at modest atelier cost.

Studio inquiries

Write to our artisans

Share your order number, specific measurement request, or preferred times for a thirty-minute video consultation to preview pieces in natural light.